CANCELLATION POLICY
Our cancellation policy allows for cancellations within 24 hours of your purchase. If you need to cancel your order, please contact us as soon as possible to ensure a smooth process. Unfortunately, cancellations made
after this period cannot be accommodated. If you have any questions or
need assistance, customer service is here to help.
Our refund policy states that we do not offer refunds. Instead, we will gladly replace any damaged or defective items. Please contact customer service within 7 days of receiving your order to initiate the replacement process. Thank you for your understanding!
REFUND POLICY
FULFILLMENT AND SHIPPING POLICY
Fulfillment and Shipping Policy** We strive to process all orders within 7-10 business days. Once your order is processed, you will receive a confirmation email with tracking information. Please note that shipping times may vary based on your location, typically ranging from 3-7 business days. We are not responsible for delays caused by carriers, but we will work with you to resolve any shipping issues. If you have any questions or concerns, feel free to reach out to customer service. --- If you need any adjustments or additional information, just let me know!
PRIVACY POLICY
Privacy Policy for QueenBee Soap Co LLC
Effective Date: March 18, 2026
Welcome to QueenBee Soap Co LLC. We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our handcrafted soaps, bath and body products, and jewelry.
1. Information We Collect
We may collect the following types of information
-Personal Information:
Name, email address, shipping address, phone number, payment details, and other contact information you provide when making a purchase or contacting us.
-Payment Information:
Payment details processed securely through third-party payment processors (e.g., Stripe, PayPal). We do not store your payment information directly.
-Usage Data:
Information about your interactions with our website, such as pages visited, time spent, and browsing activity, collected via cookies and similar technologies.
-Cookies and Tracking Technologies:
To improve user experience, analyze site traffic, and personalize content.
2. How We Use Your Information
Your information is used to:
-Process and fulfill orders
-Communicate with you about your orders, inquiries, and promotions
-Improve our website and products
-Send marketing emails (if you opt-in)
-Comply with legal obligations
3. Sharing Your Information
We do not sell or rent your personal data. We may share your information with:
-Third-party service providers (payment processors, shipping companies, website hosting)
-Legal authorities if required by law
-Business transfers, such as mergers or acquisitions
4. Cookies and Tracking Technologies
We use cookies to enhance your shopping experience and gather analytics. You can set your browser to refuse or delete cookies; however, some features of our website may not function properly without them.
5. Your Rights and Choices
You have rights regarding your personal data, including:
-Accessing, correcting, or deleting your information
-Opting out of marketing communications
-Requesting data portability
To exercise these rights, please contact us at customerservice.qbsoap@gmail.com
6. Data Security:
We implement appropriate security measures to protect your data from unauthorized access, alteration, or disclosure. However, no system can guarantee complete security.
7. Changes to This Privacy Policy
We may update this policy periodically. When we do, we will revise the effective date, March 8, 2026. Continued use of our website constitutes acceptance of any changes.
8. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
QueenBee Soap Co LLC
Email: customerservice.qbsoap@gmail.com
Website: www.queenbeenaturalsoap.com